March 2025

HomeNet Monthly News

Welcome to the March edition of our monthly blog which will give an insight into all things HomeNet and what's been happening in and around the island.

Misleading information from ITV News

Recently, ITV News reported on the ongoing debate surrounding landline charges imposed by JT. The report drew attention to the dissatisfaction many residents have expressed regarding these charges, which have become a controversial topic across the community.

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Experience our NEW Smart Home Store!

We have made strategic changes to the layout of our main offices to better serve our customers and ensure their experience is as effortless as possible. By reorganising our workspace, we have created designated areas that facilitate quicker access to resources and support teams, allowing us to respond to enquiries and resolve issues more efficiently.

This new arrangement also promotes better collaboration among our staff, enabling us to provide more personalised assistance tailored to our customers' needs.

We’ve had a move around!

HomeNet is excited to announce the upcoming opening of our new Smart Home Store in Jersey, conveniently located right across from the main HomeNet Store on Beresford Street. This innovative space is designed to offer Islanders a unique live experience, allowing them to see firsthand how our superfast fibre broadband service performs.

Visitors will have the opportunity to test the speeds and reliability of our connection in real-time, ensuring they can make informed decisions about their internet service. In addition to showcasing our high-speed broadband, the Smart Home Store will feature a selection of cutting-edge smart home products from TP-Link, one of the world’s leading technology brands.

Open from 9:00 am to 5:00 pm Monday to Friday, and from 10.00am to 2.30pm on Saturdays, the store is dedicated to providing personalised advice and support to help customers enhance their home connectivity and automation. We look forward to welcoming you and helping you explore the latest in smart home technology and superior internet services!

Staying ahead of the curve

HomeNet is committed to maintaining our position as a leader in the telecommunications industry, and our recent decision to send engineers to the UK for training on the latest WiFi capabilities and performance is a testament to that commitment.

By investing in the professional development of our team, we ensure that they are well-versed in the most advanced technologies available. This training not only enhances their technical skills but also allows them to gain insights into emerging trends and best practices from a global perspective.

As our engineers return equipped with this knowledge, HomeNet will be better positioned to implement cutting-edge WiFi solutions that meet the evolving needs of our customers. This proactive approach enables us to deliver superior service, optimise network performance, and enhance user experience. By staying ahead of the curve, we reinforce our dedication to providing reliable connectivity and innovative solutions, ultimately ensuring that our customers receive the best possible service.